The Zoft Clean Onboarding Program for Operations Manager is a comprehensive training designed to prepare new manager for effectively overseeing daily operations, managing teams, and ensuring service excellence. This program focuses on developing leadership skills, mastering operational tools, and understanding Zoft Clean’s policies and procedures to maintain high-quality service standards and streamline workflows.
Participants will learn:
- Zoft Clean’s hiring policies and processes, including identifying ideal candidates and conducting effective screenings.
- Leadership and team management strategies, fostering collaboration and maintaining workplace morale.
- Best practices for commercial cleaning, including quoting contracts, invoicing, and quality control.
- Customer service excellence, from handling feedback and complaints to maintaining high client satisfaction.
- Sales and marketing integration, with a focus on CRM tools, upselling strategies, and managing client retention efforts.
- Policy compliance and best practices, ensuring adherence to Zoft Clean’s standards for operations, employee management, and client interactions.
- Operational tools and software, such as Booking Koala, to optimize scheduling, reporting, and overall efficiency.
This training empowers operations managers to lead with confidence, drive growth, and uphold Zoft Clean’s commitment to quality and professionalism.
Curriculum
- 9 Sections
- 49 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- IntroUnderstand Zoft Clean’s journey, rebranding efforts, and core values that drive our commitment to excellence in the cleaning industry.1
- HiringLearn how to identify, screen, and onboard skilled cleaners using Zoft Clean’s proven hiring practices and policies.8
- 2.1Who is an Independent Contractor?
- 2.2Who is the Ideal Zoft Clean Provider?
- 2.3Zoft Clean Policy on Hiring Good Cleaners With Little Professional Experience
- 2.4Zoft Clean Screening Process for Cleaners – One Day Trial
- 2.5Zoft Clean Resume Screening Questions: How Would You Clean This and What Tool Would You Use?
- 2.6How Often Should Zoft Clean Hire New Cleaners and Why?
- 2.7Overview Video: Hiring8 Minutes
- 2.8Hiring – Quiz20 Minutes20 Questions
- Commercial CleaningMaster the essentials of quoting contracts, invoicing, and maintaining quality control to win and retain commercial clients.9
- 3.1Initial Walkthrough – Zoft Clean Best Practices for Winning Commercial Cleaning Contracts
- 3.2Quoting a Cleaning Contract – Introductory Service Approach
- 3.3Pricing Structure for Commercial Cleaning Proposal
- 3.4Understanding Invoicing Terms for Commercial Cleaning Contracts
- 3.5Immediate Invoicing for Cleaning Contracts and Why It’s Important
- 3.6Invoice Payment – 4 Weeks Billing Cycle vs Monthly Billing Cycle
- 3.7Introductory Service for Cleaning Proposal – Role of Lead Cleaner in Quality Control
- 3.10Overview Video: Commercial Cleaning
- 3.11Quiz – Commercial Cleaning20 Minutes20 Questions
- Customer ServiceExplore strategies for ensuring customer satisfaction, handling complaints professionally, and maintaining long-term client relationships.11
- 4.1Customer Satisfaction Survey and Google Reviews (Residential Cleaning)
- 4.2Periodic Customer Satisfaction Survey (Commercial Cleaning Contract)
- 4.3Cleaning Checklist and Why It’s Important
- 4.4Checklist for Regular Cleaning
- 4.5Checklist for Commercial Cleaning
- 4.6Before and After Pictures – Why It’s Important
- 4.7Clients Signing Off on a Cleaning Service – Why It’s Important
- 4.8What to Say When Client Ask for Extra Cleaning Outside of Agreement or Checklist
- 4.9Communicating With Clients When Running Late
- 4.10Overview Video: Customer Service8 Minutes
- 4.11Quiz – Customer Service20 Minutes20 Questions
- SalesGain insights into using CRM tools, upselling services, and leveraging referral programs to enhance client retention and revenue.10
- 5.0Inbound Log Book CRM – Customer Service Rep
- 5.1Outbound Log Book CRM
- 5.2Booking Koala Reports – Operation Manager
- 5.3Upselling to Existing Customers
- 5.4Overcoming Price Objections
- 5.5Overcoming Booking Objections When a Client is on the Fence
- 5.6Zoft Clean Referral Program
- 5.7Flyer Distribution – the Role of Zoft Clean Providers
- 5.8Overview Video: Sales6 Minutes
- 5.9Quiz – Sales17 Minutes17 Questions
- Work CultureFoster a positive work environment through diversity, inclusion, and employee appreciation initiatives.3
- Policies and Best PracticesLearn Zoft Clean’s policies on cancellations, complaint handling, travel time optimization, and managing challenging clients.9
- 7.1Zoft Clean Cancellation Policy
- 7.2Allocating Cleaning Job to Minimize Travel Time
- 7.3How We Store Employee Files?
- 7.4Zoft Clean Recommendations for Cleaning Supplies
- 7.5Nightmare Clients – Zoft Clean Best Practices for Handling Them
- 7.6Employee’s Appearance – Zoft Clean Policy
- 7.7Handling Customer’s Complaints – Zoft Clean’s Best Practices
- 7.8Overview Video: Policies and Best Practices
- 7.9Quiz – Policies and Best Practices20 Minutes20 Questions
- Operational Software and TemplatesGet hands-on training with operational tools like Booking Koala to streamline scheduling, reporting, and resource management.2
- Leadership TrainingsDevelop essential leadership skills to effectively supervise teams, maintain morale, and ensure high performance.1
