The Zoft Clean Onboarding Program for Lead Cleaner is designed to prepare team leaders for success in their roles by equipping them with the knowledge, skills, and tools needed to manage cleaning teams and ensure service excellence. This comprehensive training emphasizes leadership, advanced cleaning practices, and team coordination, enabling lead cleaners to uphold Zoft Clean’s high standards while fostering a productive work environment.
Participants will learn:
- Zoft Clean’s hiring practices, including the screening process and expectations for independent contractors.
- Advanced cleaning techniques for both residential and commercial spaces, with a focus on quality control and client satisfaction.
- Customer service strategies, from handling client feedback to managing complaints and special requests effectively.
- Sales skills, such as upselling and referral program management, to support business growth.
- Best practices for team management, promoting collaboration, inclusion, and professionalism within the cleaning team.
- Operational tools and policies, including time management, travel optimization, and complaint resolution.
- Leadership development, focusing on guiding teams, maintaining morale, and ensuring consistent service quality.
By completing this training, lead cleaner will be empowered to lead their teams confidently, maintain high performance, and ensure every cleaning project meets Zoft Clean’s exceptional standards.
Curriculum
- 9 Sections
- 43 Lessons
- Lifetime
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- IntroUnderstand Zoft Clean’s journey, rebranding efforts, and core values that drive our commitment to excellence in the cleaning industry.1
- HiringUnderstand Zoft Clean’s approach to hiring, including identifying ideal providers and conducting effective screening processes.7
- 2.1Who is an Independent Contractor?
- 2.2Who is the Ideal Zoft Clean Provider?
- 2.3Zoft Clean Policy on Hiring Good Cleaners With Little Professional Experience
- 2.4Zoft Clean Screening Process for Cleaners – One Day Trial
- 2.5Zoft Clean Resume Screening Questions: How Would You Clean This and What Tool Would You Use?
- 2.6Overview Video: Hiring8 Minutes
- 2.7Hiring – Quiz20 Minutes20 Questions
- Commercial CleaningMaster essential practices for quoting contracts, invoicing, and quality control to maintain client trust and satisfaction.9
- 3.1Initial Walkthrough – Zoft Clean Best Practices for Winning Commercial Cleaning Contracts
- 3.2Quoting a Cleaning Contract – Introductory Service Approach
- 3.3Pricing Structure for Commercial Cleaning Proposal
- 3.4Understanding Invoicing Terms for Commercial Cleaning Contracts
- 3.5Immediate Invoicing for Cleaning Contracts and Why It’s Important
- 3.6Invoice Payment – 4 Weeks Billing Cycle vs Monthly Billing Cycle
- 3.7Introductory Service for Cleaning Proposal – Role of Lead Cleaner in Quality Control
- 3.10Overview Video: Commercial Cleaning
- 3.11Quiz – Commercial Cleaning20 Minutes20 Questions
- Customer ServiceDevelop skills to manage client interactions, from satisfaction surveys to handling complaints and special requests.11
- 4.1Customer Satisfaction Survey and Google Reviews (Residential Cleaning)
- 4.2Periodic Customer Satisfaction Survey (Commercial Cleaning Contract)
- 4.3Cleaning Checklist and Why It’s Important
- 4.4Checklist for Regular Cleaning
- 4.5Checklist for Commercial Cleaning
- 4.6Before and After Pictures – Why It’s Important
- 4.7Clients Signing Off on a Cleaning Service – Why It’s Important
- 4.8What to Say When Client Ask for Extra Cleaning Outside of Agreement or Checklist
- 4.9Communicating With Clients When Running Late
- 4.10Overview Video: Customer Service8 Minutes
- 4.11Quiz – Customer Service20 Minutes20 Questions
- SalesLearn how to upsell additional services, manage referral programs, and enhance client relationships to grow revenue.5
- Work CulturePromote diversity, inclusion, and team appreciation to foster a positive and collaborative work environment.3
- Policies and Best PracticesFamiliarize yourself with Zoft Clean’s policies, from managing cancellations to handling client complaints and ensuring team professionalism.9
- 7.1Zoft Clean Cancellation Policy
- 7.2Allocating Cleaning Job to Minimize Travel Time
- 7.3How We Store Employee Files?
- 7.4Zoft Clean Recommendations for Cleaning Supplies
- 7.5Nightmare Clients – Zoft Clean Best Practices for Handling Them
- 7.6Employee’s Appearance – Zoft Clean Policy
- 7.7Handling Customer’s Complaints – Zoft Clean’s Best Practices
- 7.8Overview Video: Policies and Best Practices
- 7.9Quiz – Policies and Best Practices20 Minutes20 Questions
- Operational Software and TemplatesGain hands-on experience with tools like Booking Koala to manage scheduling, reporting, and workflows efficiently.2
- Leadership TrainingsDevelop leadership skills to guide your team, maintain morale, and ensure exceptional performance across all projects.1
