This Training Program is designed to provide you with the skills, knowledge, and tools needed to excel in professional cleaning. This comprehensive training ensures every cleaner upholds our high standards and delivers exceptional results.
Participants in this program will:
- Learn Zoft Clean’s core values and mission to deliver outstanding service.
- Master advanced cleaning techniques tailored for residential and commercial spaces.
- Understand and implement detailed checklists to ensure consistency and quality.
- Develop professional customer service skills to build trust and maintain client satisfaction.
- Gain insight into hiring policies and standards for independent contractors.
- Utilize operational tools and software to enhance productivity and workflow.
- Apply quality control practices to maintain high standards and exceed client expectations.
- Handle special requests and upselling opportunities with confidence and professionalism.
This training sets the foundation for your success with Zoft Clean, ensuring every team member is prepared to deliver excellence from day one.
Curriculum
- 7 Sections
- 28 Lessons
- Lifetime
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- IntroUnderstand Zoft Clean’s journey, rebranding efforts, and core values that drive our commitment to excellence in the cleaning industry.1
- HiringLearn about the criteria for hiring independent contractors, their roles, and how Zoft Clean ensures they meet professional standards.4
- Customer ServiceMaster techniques for effective client communication, handling complaints, and ensuring satisfaction through surveys and feedback.10
- 3.1Customer Satisfaction Survey and Google Reviews (Residential Cleaning)
- 3.2Cleaning Checklist and Why It’s Important
- 3.3Checklist for Regular Cleaning
- 3.4Checklist for Commercial Cleaning
- 3.5Before and After Pictures – Why It’s Important
- 3.6Clients Signing Off on a Cleaning Service – Why It’s Important
- 3.7What to Say When Client Ask for Extra Cleaning Outside of Agreement or Checklist
- 3.8Communicating With Clients When Running Late
- 3.9Overview Video: Customer Service8 Minutes
- 3.10Quiz – Customer Service20 Minutes20 Questions
- SalesExplore ways to increase revenue by upselling additional services and leveraging Zoft Clean’s referral program to grow the business.6
- Work CultureUnderstand Zoft Clean’s commitment to diversity, inclusion, and fostering a positive team environment.3
- Policies and Best PracticesFamiliarize yourself with Zoft Clean’s policies, from managing cancellations to handling client complaints and ensuring professionalism.7
- 6.1Allocating Cleaning Job to Minimize Travel Time
- 6.2Zoft Clean Recommendations for Cleaning Supplies
- 6.3Nightmare Clients – Zoft Clean Best Practices for Handling Them
- 6.4Employee’s Appearance – Zoft Clean Policy
- 6.5Handling Customer’s Complaints – Zoft Clean’s Best Practices
- 6.6Overview Video: Policies and Best Practices8 Minutes
- 6.7Quiz – Policies and Best Practices20 Minutes17 Questions
- Operational Software and Templates1
