This document explains how this website collects, uses, and protects your personal data to achieve the purposes outlined in this document.
Personal data refers to information that can be used to identify you directly or indirectly. This includes details such as first name, last name, email address, tracking technologies (like cookies or tracking pixels), user activity, and device information. You can find detailed information on each type of personal data collected in dedicated sections of this privacy policy or in text shown before data is collected.
Address:
[710 Dumont Avenue, Brooklyn NY 11208]
[United States]
Email: [info@zoftclean.com]
Phone: [888-370-9874]
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Zoft Clean LLC website and all related sites, applications, services and tools regardless of how you access or use them.
You accept this Privacy Policy when you sign up for, access, or use our services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Zoft Clean LLC Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by emailing you a notice of the change at the email address you provided during service sign up.
When you sign up for service through the http://Zoftclean.com website, you voluntarily provide us with your contact information including your address, phone number and email address as well as your financial information. This information is collected so that we can accurately perform pick up and drop off services and so that we can communicate with you regarding your laundry services.
If you open a Zoft Clean LLC, we may collect the following types of information: Contact information, such as your name, address, phone, email and other similar information.
Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use Zoft Clean LLC.
Detailed cleaning preferences that pertain to your garments.
You may choose to provide us with access to certain personal information stored by third parties such as social media sites. This is done when you voluntarily “like” our Facebook Page or when you voluntarily “follow” a Twitter Page. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Zoft Clean LLC account and authorizing Zoft Clean LLC to have access to this information, you agree that Zoft Clean LLC may collect, store and use this information in accordance with this Privacy Policy.
We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with providers/representatives of Zoft Clean LLC.
By filling in the contact form with your data, you authorize this website to use these details to reply to your requests for information, quotes or any other kind of request as indicated by the form’s header.
Category of personal information collected according to the CCPA: identifiers. This processing constitutes: a sale according to the CCPA, VCDPA, CPA, CTDPA and UCPA
We may process personal data relating to you if you have given your consent or for one or more specific purposes: provision of data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which we are subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
When we collect your personal information, we keep it for as long as required for the purposes we collected for. Sometimes, we might need to keep your personal information longer due to a legal obligation or based on your consent.
Here’s what that means in more detail. We will keep your personal information based on the purposes and reasons set out below:
for contractual purposes: If we have concluded a contract with you, then we’ll keep your information until the contract has been performed in full.
for our legitimate interests: If we’re using your personal information for purposes that are necessary and relevant to our business operations, we’ll keep it as long as we need it for those purposes. You can learn more about these purposes within the relevant sections of this document or by contacting us.
with your consent: We may be allowed to retain personal data for a longer period whenever you have given consent to such processing, unless you withdraw your consent.
legal obligations: we may be obliged to retain personal data for a longer period whenever required to fulfill a legal obligation or upon order of an authority.
Once the retention period expires, your personal data will be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
We may share your personal information with:
Zoft Clean LLC providers – individuals who provide laundry service to you or your business.
Service providers who help with our business operations such as fraud prevention, accounting, marketing and technology services. These service providers only use your information in connection with the services they perform for us and not for their own benefit.
Credit bureaus and collection agencies to report account information, as permitted by law.
Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Zoft Clean LLC or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service.
Other third parties with your consent or direction to do so.
Zoft Clean LLC will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.
Your rights based on the General Data Protection Regulation (GDPR)
You may exercise certain rights regarding your data processed by us. In particular, you have the right to do the following, to the extent permitted by law:
Withdraw your consent at any time. You have the right to withdraw consent where they have previously given your consent to the processing of your personal data.
Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.
If your personal data is processed for public interest, by an official authority, or for our legitimate business interests, you can object by providing a reason related to your particular situation.
However, if your personal data is being processed for direct marketing purposes, you can object at any time, free of charge, and without any reason. If you do, we will stop using your personal data for marketing. To find out if we are using your data for direct marketing, please refer to the relevant sections of this document.
Access your data. You have the right to learn if data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
Verify and seek rectification. You have the right to verify the accuracy of your data and ask for it to be updated or corrected.
Restrict the processing of your data. You have the right to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.
Have your personal data deleted or otherwise removed. You have the right to obtain the erasure of your data from us.
Receive your data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. You have the right to bring a claim before your competent data protection authority.
Learn about the reason for data transfers. You are also entitled to learn about the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries, such as the UN.
Know about security measures. You have the right to know about the security measures we take to safeguard your data.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Any requests to exercise your rights can be directed to us. Our full contact details can be found at the start of this document.
Such requests are free of charge and will be answered by us as early as possible, providing you with the information required by law.
Any rectification or erasure of personal data or restriction of processing will be communicated by us to each recipient, if any, to whom the personal data has been disclosed unless this proves impossible or involves disproportionate effort. At your request, we will inform you about those recipients.
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